medal88 Casino & Sportsbook FAQ

When you create an account on medal88, we ask for a username, email address, mobile number, and password. These details help us verify your identity, send important notifications, and enable account recovery if needed. Your mobile number is used for two-factor authentication and support contact. All information you provide must be accurate and truthful. If we discover false information during verification, your account may be suspended. Registration is available only in jurisdictions where medal88 services are legally permitted.

Before your first withdrawal on medal88, we require two documents: a valid government-issued photo ID (passport, national identity card, or driver's license) and proof of address (a utility bill, bank statement, or official letter issued within the last three months). Both documents must show your full name clearly. We accept digital copies in JPG or PDF format. Verification typically completes within one business day. If your documents are unclear or do not match your registered details, we will ask you to resubmit. All documents are stored securely and used only for compliance purposes.

On the login page, click "Forgot your password?" and enter your registered email address or username. We will send a password-reset link to your email. Click the link and follow the instructions to create a new password. The link expires after one hour for security. If you do not receive the email within a few minutes, check your spam folder. If the link has expired, request a new one. For account security, never share your password reset link with anyone. If you cannot access your email, contact our support team to verify your identity through alternative means.

Medal88 supports deposits via multiple Indonesia payment channels: DANA, e-wallet, mobile banking, local payment, online payment, e-wallet, mobile banking, local payment, online payment, and e-wallet. Each payment method has its own minimum and maximum limits set by the provider and medal88. Generally, minimum deposits are low (suitable for new users), and maximum deposits accommodate larger transactions. Specific limits are shown at the deposit screen when you select your payment method. Deposits are typically processed instantly, although bank transfers may take up to one business day. All deposits are final; cancellations are not possible once initiated. Check the deposit screen for current limits before proceeding.

Withdrawal requests on medal88 are reviewed and processed according to the method you choose. For e-wallets (mobile banking, local payment, online payment, e-wallet, mobile banking), funds typically reach your account within a few hours. For bank transfers (local payment, online payment, e-wallet, mobile banking), processing depends on bank hours and may take one to two business days. Withdrawals are subject to verification checks, so your first withdrawal may take longer if your account is newly verified. Weekend and public holidays (such as Idul Fitri and Idul Adha) may extend processing times. If your withdrawal is delayed beyond the expected window, contact support with your transaction ID.

Medal88 runs weekly cashback promotions on selected games and events. Cashback is calculated based on your total play or turnover during the promotion period and is credited automatically to your account at the end of the week, typically on Mondays. The exact cashback percentage and eligible games are announced in advance. Cashback is subject to minimum activity thresholds; if your turnover falls short of the requirement, you will not qualify. Promotional terms apply, including any wagering requirements before you can withdraw cashback. Check the promotions page for active offers, terms, and eligibility. Cashback is not guaranteed and is dependent on promotional availability.

Medal88 covers major football leagues and tournaments including Liga 1, Piala Indonesia, Piala AFF, Champions League, and Premier League. We also list other sports: MotoGP racing and badminton tournaments. Each sport has its own market section within our sportsbook. Live markets are available during active matches; pre-match markets open several days in advance. Tournament schedules are posted in advance so you can plan your activity. Markets vary by season and availability; some tournaments are seasonal (e.g., Piala AFF occurs annually). Check the sportsbook section for current market availability and match schedules. Not all markets are available at all times; regional restrictions and sporting calendars affect offerings.

Medal88 offers several popular slot games: Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, and Mahjong Ways. Each game has its own theme, mechanics, and scheduled tournament events. Slots run daily and weekly tournaments with structured prize pools; these are announced in advance so you can enter and track your progress. New slots are added periodically. All slots on medal88 run on third-party game engines; we do not develop the games ourselves but curate them for quality and fairness. You can try slots in demo mode before depositing real funds. Game rules and payout information are available within each game; read them before playing to understand how the game works.

Medal88 offers live-dealer tables with professional dealers broadcast in real time: blackjack, roulette, baccarat, and Dragon Tiger. Each game is streamed from a secure studio with multi-camera coverage. You interact with the dealer via chat; game rules and betting limits are displayed before you join a table. Live tables operate during advertised hours; check the live-dealer section for current availability. Tables fill with multiple players; you play simultaneously but independently of other players. All live-dealer games are conducted fairly with standard rules. Chat is monitored; abusive behavior may result in removal from the table. Live games require a stable internet connection and browser compatibility.

To request deletion of your personal data on medal88, contact our support team with your account details and a clear statement that you want your data deleted. We will review your request and respond within a reasonable timeframe (typically five to ten business days). Some data must be retained for legal compliance, anti-money-laundering regulations, and dispute resolution, so we may not be able to delete all information. Your account itself may be permanently closed as part of the data-deletion process. Retain copies of any transaction confirmations or documentation you need before submitting a deletion request, as these records may become unavailable. Your deletion request is binding and cannot be reversed.

Medal88 support aims to respond to queries within one business day during standard hours. Urgent issues (such as account security or a blocked withdrawal) may receive priority and faster response. Response times may be longer during public holidays (e.g., Idul Fitri, Idul Adha, Nyepi) or on weekends. Complex queries requiring investigation (such as disputed transactions) may take several business days. Initial responses are typically acknowledging your inquiry and outlining next steps; resolution may take longer. You can track your support ticket status in your account dashboard. For account security issues, escalate to support immediately rather than waiting for a response to a previous ticket.

Medal88 uses encryption and security protocols to protect your account. However, if someone gains access to your login credentials, they may be able to access your account and funds. We recommend using a strong, unique password (at least eight characters with uppercase, lowercase, and numbers), changing it regularly, and enabling two-factor authentication where available. If you suspect unauthorized access, change your password immediately and contact support. Support will review your account activity and help secure it. If unauthorized transactions have occurred, we will investigate and attempt to recover funds where possible. Always log out after each session, especially on shared devices. Never share your password or recovery codes with anyone.